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Eurostars Hotel Company
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Fraud prevention


Security recommendations

Fraud prevention


Security recommendations

At Eurostars Hotel Company, our priority is to ensure that your purchasing experience on our platforms is completely secure, giving you the peace of mind you deserve when making your reservations. We understand that online security is a highly relevant issue in an ever-evolving digital world, where the risks of fraud or scams are always present. That is why we actively work to implement advanced technological measures that protect your data and transactions at all times. In addition, we provide you with a series of practical recommendations so that you can identify potential threats and make your reservations with complete confidence.

Our commitment to your online security

Booking accommodation online is a practical and efficient tool, but it is not risk-free due to the increase in digital fraud attempts. At Eurostars Hotel Company, we strive to ensure that all your reservations are completely secure, providing you with key recommendations to identify and avoid potential scams.

Always book through official channels

For your peace of mind, we advise you to use only our official website eurostarshotels.com, verifying the presence of the “https://” prefix in the URL. If you choose to make a reservation via email, ensure that the domain is legitimate, such as @eurostarshotels.com. You can also contact us by phone using the numbers listed on our website. We do not process reservations through social media, messaging apps, or SMS.

Indicators of Potential Fraud

Certain situations may indicate attempted fraud. Be cautious if:
• You are asked to make a payment via bank transfer, as we only accept credit or debit cards.
• We will never request personal or banking information outside secure channels.
• In addition, any confirmed booking is immediately notified by email. A lack of instant confirmation could be a red flag.
• There is an unusual sense of urgency or threat, such as “if you don’t confirm within 24 hours, we’ll cancel your booking.”
• You are contacted from a phone number with a foreign country code.
• The message includes links that do not belong to the eurostarshotels.com domain.

Tips to protect your accounts and devices

To safeguard your Star Traveler and Business Pro profiles, regularly update your passwords using secure combinations of letters, numbers, and special characters. Any changes to your account must be verified via email or phone. Keep your smartphone updated and protected with official apps and antivirus software. If accessing from public devices, always log out at the end of your session to prevent unauthorised access.

Fraudulent Messages Posing as Eurostars / Exe / Aurea / Ikonik / Crisol / Tandem Properties

Please note that our properties do not contact guests via WhatsApp to request verification of booking details or credit card information. Do not disclose any personal data or authorise any charges. If you receive such a notification, please contact the property immediately.

Where to Get Support

If you have any doubts about a message you’ve received, please get in touch with the property right away, using the phone number or email listed on www.eurostarshotels.com or via the Contact section.